This applies to customers who hosts their GateManagers On-Premise.
Important Change: GateManager Configuration Update Required
Action Required: Please be advised that an important configuration update is required for all GateManagers.
What's Changing: We are introducing a new scope that requires an updated firewall rule and the addition of a CRM address.
Why This Matters: Any GateManager that has not been configured with a firewall rule for the new scope and/or has not had the CRM address added will fail and risk being permanently lost.
Next Steps: Please ensure your GateManager(s) are updated as soon as possible to avoid any service disruption or data loss. Detailed instructions for this update will be circulated shortly.
How to: Log in to the GateManager as a Server Admin --> Go to “Server”-tab--> Config --> Web Services & Debug Console --> Click 'Edit' and “Show” on CRM Web Service API Access Control--> add this line 185.150.198.136/29 under CRM in the 'Source IP Address Filter' field.
Deadline is Friday at 12.00 CET, June 20th, 2025.
If there are any questions about how it’s done, please reach out to Secomea support at support@secomea.com