GateManager Reports
GateManager Domain Reports let a domain administrator generate scheduled or one-off (ad-hoc) reports for a single GateManager domain, delivered by email. Reports can include remote-access usage, SMS usage, and inventory/overview information. All timestamps in reports are UTC.
Who can use Reports
You must be a domain administrator for the domain you want to report on.
Where to find Reports in GateManager
1. Select the relevant domain in GateManager
2. Open the Reports tab
3. In the left tree, select an existing configuration or click + to create a new one
4. The right pane shows the configuration form, Saved Reports, plus Last run / Next run
Create a report configuration
General (delivery + scheduling)
Title
A human-readable report name. It appears in the report header and (depending on format) in the email subject/body.
To
Comma-separated list of recipients. All recipients are placed in the email To: field (no CC/BCC support).
Run (schedule)
Choose when the report runs:
• Disabled [will not run]
•Once
• Hourly
• Daily
• Weekly
• Monthly
• Quarterly
Options such as time of day and day selector appear depending on the mode.
Repeat
Controls how many additional times it runs after the first automatic run:
• 0 = runs until changed
Disabled checkbox vs “Run = Disabled”
• Disabled checkbox pauses an existing schedule but keeps it configured (you can still generate manually).
• Run = Disabled removes scheduling controls entirely until you choose another run mode.
Delivery format options
Email body formats
• HTML
• Text
Attachment-only formats
• HTML (attachments)
• Text (attachments)
In attachment-only formats, GateManager sends a short email “stub” (server/report/domain/period/date plus title/note), and the report is included as an attachment.
CSV formats
• CSV (comma)
• CSV (semicolon)
• CSV (tabs)
CSV output generates one CSV file per report section, and CSV files are always attached. Optional: Zipped bundles attachments into a ZIP.
Saved Reports (retention)
Saved Reports controls how many generated report instances GateManager keeps for this configuration. Older saved reports are removed as new ones are generated.
Note: This controls report output files only, not how long underlying log data is retained.
Optional report note (Text)
Text is an optional note shown near the top of the report (or included in the email stub for attachment-only formats).
What you can include in Reports
Reports are built from three main option groups:
• Usage (remote access activity)
• SMS (SMS wakeup activity)
• Report Items (inventory/overview)
Usage (remote access)
Period (time range)
Choose the reporting period (examples):
• This month
• This year
• 1 week / 3 months / 2 years
• All
All time ranges are in UTC. Very long ranges are still limited by the system’s data retention
and any contract/retention constraints.
Usage sections you can include
Account Usage Summary
Remote access usage is summarized per account. Typical columns:
• Domain\Account
• Sessions
• Duration
• Data
• Average
Includes a Total row across all accounts.
Appliance Usage Summary
Remote access usage is summarized per appliance/agent path. Typical columns:
• Domain\Appliance
• Agent
• Sessions
• Duration (Some outputs may also include additional data-rate fields.)
Remote Access Usage Details
Detailed session log. Typical columns:
• Time (UTC)
• Domain\Account
• Agent
• Duration
• Data
• Average
• Reason
Connect reason (optional)
If your domain is configured to require/connect-reason logging, the chosen reason/comment is shown in the Reason field for each session.
SMS (reporting only)
The SMS section controls whether SMS-related sections appear in the report output; it does not send SMS messages.
SMS sections you can include
SMS Activity Log Typical columns:
• Time (UTC)
• Account
• Action
• Device
• Country
• Mobile
What’s included/excluded
• The log shows wakeup SMS events initiated within the system.
• SMS messages sent to a SiteManager outside this mechanism do not appear here (even if successful).
SMS Summary
Aggregated SMS counts, typically by:
• SMS Type
• Country
• Total Count
Report Items (inventory + overview)
Report Items control which inventory/overview sections are included. Options commonly include:
• Summary
• Include subdomains
• Appliances
• Agents
• Domains
• Licenses
• GateManager Accounts
• (LinkManager-related items where applicable)
Include subdomains
• Enabled: inventory sections include both the selected domain and its subdomains (totals reflect combined scope).
• Disabled: inventory sections include only the selected domain.
Inventory sections (examples)
Summary (totals) Totals (and online counts where applicable) for categories like Appliances, Agents, Accounts, Licenses, Domains.
CSV file name: Summary.csv
Appliances
Typical columns:
• Product
• Serial Number
• Name
• Domain
• State
• Enrolled
CSV file name: Appliances.csv
Domains
Typical columns:
• Domain
• Depth
• Appliances
• Accounts
• Licenses
• Alerts
• Actions
• Messages
• Reports
CSV file name: Domains.csv
GateManager Accounts
Typical columns:
• Account
• Role
• Domain
• Person Name
• Last Login
• Created CSV file name: Accounts.csv
Licenses
Typical columns:
• License
• Product
• Description
• Domain
• Licenses
• Used CSV file name: Licenses.csv
Viewing and managing generated reports (Saved Reports)
For each report configuration, GateManager keeps a Saved Reports list showing generated instances. From here you can:
• View/download reports
• Open HTML/Text reports in a new window (for non-CSV formats)
• Delete saved instances
Time zone and data notes
• Report timestamps and periods are shown in UTC.
• “Period = All” (or multi-year periods) only includes data still retained on the GateManager system and within any retention constraints.
• Saved Reports limits how many report outputs are kept, not how long raw usage/log data is stored.