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SiteManager GUI - System & UPLINK2 & Diagnostics

This page gives you the possibility to run diagnostics.

Mobile SMS test

This page gives you the possibility to test receiving of text messages (SMS) for the SMS wakeup function.
Use your mobile phone to send text messages to the SiteManager.
NOTE: During mobile SMS test, normal operation of SMS wakeup is suspended

Mobile Diagnostics Trouble Shooting

  1. Check that your home network is shown in Test 1 and 2. (If you do not know the name you can compare the Network number with the first digits of your IMSI)
  2. Check the supported modes (2G/3G etc.)
    • If you cannot find your home network you could be out of range from your operator.
    • If you only see a 2G signal you may experience decreased performance.
  3. Check the registration status in Test 3:
    • Is it registered on the home network? In normal operation you should be registered on the home network.
    • If it is registered with roaming, you could be subject to roaming charges. (Maybe you should change SIM/provider)
    • If it is not registered, check Test 4, 5, and 6 for registration status. If no registrations are shown, try to move or change the antenna and try scan again.
    • If you still have problems, check Test 1 and 2 for other networks. (Maybe another SIM/provider will work)
  4. Check the mode in Test 3 (2G/3G etc.):
    • If you only see 2G you may experience decreased performance.
  5. Check the signal level in Test 3:
    • For a 3G connection, it should be 7 or higher for good reception.
    • If the signal level is low, try to move or change the antenna.
  6. If you see problems in Test 3, check Test 4 and 5.
  7. Check the registration status in Test 4:
    • Is it registered on the home network? In normal operation you should be registered on the home network.
    • If it is registered with roaming, you could be subject to roaming charges. (Maybe you should change SIM/provider)
    • If there is still no registration you could be out of coverage. It could help to move or change the antenna.
  8. Check the mode in Test 4:
    • The mode should always be 2G in this test.
  9. Check the signal level in Test 4:
    • It should be higher than 5 for good reception.
    • If the signal level is low, try to move or change the antenna.
  10. Check the registration status in Test 5:
    • Is it registered on the home network? In normal operation you should be registered on the home network.
    • If it is registered with roaming, you could be subject to roaming charges. (Maybe you should change SIM/provider)
    • If it is not registered, check Test 3 and 4. If you have a registration in Test 4 the area might be without 3G coverage.
  11. Check the mode in Test 5:
    • The mode should always be 3G in this test.
  12. Check the signal level in Test 5
    • For a 3G connection, it should be 7 or higher for a good reception.
    • If the signal level is low try to move or change the antenna.
  13. Check the registration status in Test 6:
    Note: This test will fail if the modem or SIM does not provide 4G support.
    • Is it registered on the home network? In normal operation you should be registered on the home network.
    • If it is registered with roaming, you could be subject to roaming charges. (Maybe you should change SIM/provider)
    • If it is not registered, check Test 3, 4 and 5. If you have a registration in Test 5 the area might be without 4G coverage.
  14. Check the mode in Test 6:
    • The mode should always be 4G in this test.
  15. Check the signal level in Test 6:
    • For a 4G connection, it should be 7 or higher for a good reception.
    • If the signal level is low try to move or change the antenna.

Mobile Diagnostics parameters

  • HW information
    This section gives information about the modem
  • SIM card information
    This section gives information about:
    • IMSI ("SIM serial number")
    • SMS Service Center ("SMS post office")
  • Mobile networks (Test 1 and 2)
    This section shows a scan after available networks.
    • Network name
    • Network number
    • Short name
    • Mode
      The technology that the network supports. The following modes are known:
      • 2G
      • 3G
      • 3G HSDPA
      • 3G HSUPA
      • 3G HSPA
      • 4G
    • Status (roaming)
      Is it allowed to connect (roam) to the network? The following values are known:
      • unknown
      • available
      • current
      • forbidden
  • Mobile network and cell ID tests (Test 3-7)
    This section shows status for the connected network for each 5 seconds.
    • Network name
    • Network number
    • Registration status
      This column shows if the unit is connected to the network. The following values are known:
      • Not registered, not searching
      • Registered, home network
      • Not registered, searching
      • Registration denied
      • Unknown status
      • Registered, roaming
      • Registered for SMS only, home network
      • Registered for SMS only, roaming
      • Emergency services only
      • Registered, CSFB not preferred, home network
      • Registered, CSFB not preferred, roaming
    • Location Area
      This is the identifier for cell towers in the area. (Several towers share the same Location Area Code)
    • Cell ID
      This is the identifier for the cell tower. It can be used together with Network and Location Area to find the position
    • Mode
      The technology that the network supports. The following modes are known:
      • 2G
      • 3G
      • 3G HSDPA
      • 3G HSUPA
      • 3G HSPA
      • 4G
    • Signal (0-31)
      This is the signal level of the cell tower
      0: Very low signal (-113 dBm or less)
      31: Very high signal (-51 dBm or greater)
Creation date: 05/02/2020 10:08 (skr@secomea.com)      Updated: 05/02/2020 10:08 ()