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SIM Card FAQ




Purpose


This article will walk through issues that users encounter from time to time, and what solution there is to the problem.


FAQ


Connectivity Issues
Q: My SiteManager won't connect to the internet after inserting the SIM card?
A: This is in most cases because the SiteManager has not been rebooted after the SIM card has been inserted into the SiteManager. In other cases, it may be that the APN or the PIN code has not been configured. Please see the following article for more details:https://secomea.jitbit.com/helpdesk/KB/View/24998496-working-with-sim-cards-and-sms


Status LED
Q: Uplink2 is blinking in a weird pattern, and something is not working. What should I do?
A: Please see the following article for more information about LED Blink patterns: https://secomea.jitbit.com/helpdesk/KB/View/24967961-led-status


Signal Quality
Q: My SiteManager reports that it has a Signal quality of X, is that good?
A: The Signal ranges from 0 to 32. Where 0 is no signal and 32 is really good signal.


Data Usage
Q: How much data does a SiteManager use when its not in use?
A: Please see the following article for more information about this question: https://secomea.jitbit.com/helpdesk/KB/View/24967976-sitemanager-bandwidth

SMS or Data only
Q: Can I use SMS or Data only SIM cards?
A: Yes, but you need to expect that you will NOT be able to use services that the SIM card does not support.

Call to SiteManager
Q: Can I make a phone call to the SiteManager?
A: SiteManagers does not support phone calls.

Send SMS from SiteManager
Q: Can you send text messages from a SiteManager?
A: You can send text messages from a SiteManager. There are some different ways of accomplish this, please see the following article for more information: https://secomea.jitbit.com/helpdesk/KB/View/24968673-working-with-sitemanager-sms-and-email-alerts

Read SMS from a SiteManager
Q: Is it possible to read incoming text messages to a SiteManager?
A: This is possible. There are some different ways of accomplish this, please see the following article for more information:https://secomea.jitbit.com/helpdesk/KB/View/24968673-working-with-sitemanager-sms-and-email-alerts

Other Antenna
Q: Can I use another antenna? I can't get a good signal from where the SiteManager is placed.
A: We do sell other antennas, please see https://www.secomea.com/sitemanager-accessories/

APN
Q: Where can I find the APN that I need to use?
A: This needs to be provided by your SIM card provider.

Remove SIM Pin code
Q: Can I remove SIM Pin code from a SIM card using a SiteManager?
A: Unfortunately you are not able to remove PIN Codes from SIM cards using a SiteManager, you will need to make sure that the SIM card is provided without a PIN code or remove it from a phone.

IMEI
Q: I need to register my SIM card with IMEI number, where can I find the IMEI number?
A: Goto SiteManager GUI > System > Uplink2 > Diagnostics, there you will find it under -- HW Information --.

Creation date: 09/12/2019 21:26 (skr@secomea.com)      Updated: 20/01/2020 09:54 (anh@secomea.com)