---
title: "How to gather troubleshooting information from a SiteManager"
slug: "how-to-gather-troubleshooting-information-from-a-sitemanager"
tags: ["SiteManager", "Troubleshooting"]
updated: 2021-04-27T06:05:24Z
published: 2021-04-27T06:05:24Z
canonical: "kb.secomea.com/how-to-gather-troubleshooting-information-from-a-sitemanager"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.secomea.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to gather troubleshooting information from a SiteManager

This article will provide information on how to gather troubleshooting information for creating a support case with your point of purchase.

Step 1 is to access the SiteManager GUI. This can be done from the GateManager portal, or by logging on to the Web interface of the SiteManager locally (https://IP_of_DEV1_or_UPLINK )

There are 3 things that are important for the troubleshooter.

- Status >Troubleshoot
- Status > Extended
- Log

We recommend that you use notepad, WordPad, pastebin.com, or a similar simple text editor to save the file. (Not Microsoft word.).

**Status > Troubleshoot** Select all, copy and paste to troubleshoot.txt ![](https://cdn.document360.io/88f49507-a7a0-4636-b297-13c4d0065310/Images/Documentation/image-1619419901475.png)

**Status > Extended** Select all, copy and paste to status_extended.txt

![](https://cdn.document360.io/88f49507-a7a0-4636-b297-13c4d0065310/Images/Documentation/image-1619419911715.png)

**Log** First, enable Debug log. Then select Log > view. Select all, copy and paste to Debug_log.txt

![](https://cdn.document360.io/88f49507-a7a0-4636-b297-13c4d0065310/Images/Documentation/image-1619419992699.png)

![](https://cdn.document360.io/88f49507-a7a0-4636-b297-13c4d0065310/Images/Documentation/image-1619420001206.png)

Email all the 3 files to your Point of purchase when requesting support. This will help the supporter having the required information, saving time.