How to gather troubleshooting information from a SiteManager

This article will provide information on how to gather troubleshooting information for creating a support case with your point of purchase.

Step 1 is to access the SiteManager GUI. This can be done from the GateManager portal, or by logging on to the Web interface of the SiteManager locally (https://IP_of_DEV1_or_UPLINK )

There are 3 things that are important for the troubleshooter.

• Status >Troubleshoot
• Status > Extended
• Log

We recommend that you use notepad, WordPad, pastebin.com, or a similar simple text editor to save the file. (Not Microsoft word.).

Status > Troubleshoot 
Select all, copy and paste to troubleshoot.txt

Status > Extended 
Select all, copy and paste to status_extended.txt

Log 
First, enable Debug log. Then select Log > view.
Select all, copy and paste to Debug_log.txt

Email all the 3 files to your Point of purchase when requesting support. This will help the supporter having the required information, saving time.