How to gather troubleshooting information from a SiteManager
  • 27 Apr 2021
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How to gather troubleshooting information from a SiteManager

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Article summary

This article will provide information on how to gather troubleshooting information for creating a support case with your point of purchase.

Step 1 is to access the SiteManager GUI. This can be done from the GateManager portal, or by logging on to the Web interface of the SiteManager locally (https://IP_of_DEV1_or_UPLINK )

There are 3 things that are important for the troubleshooter.

  • Status >Troubleshoot
  • Status > Extended
  • Log

We recommend that you use notepad, WordPad, pastebin.com, or a similar simple text editor to save the file. (Not Microsoft word.).

Status > Troubleshoot 
Select all, copy and paste to troubleshoot.txt

Status > Extended 
Select all, copy and paste to status_extended.txt


Log 
First, enable Debug log. Then select Log > view.
Select all, copy and paste to Debug_log.txt

Email all the 3 files to your Point of purchase when requesting support. This will help the supporter having the required information, saving time.


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